The City of Pleasanton collects water meter reads approximately every eight (8) weeks to calculate charges for water usage for customer's bi-monthly water bill. The City is geographically separated into eight (8) sections or billing groups in order to effectively collect reads on a weekly basis. The schedule typically fluctuates between 56 and 63 days.
Please contact a Customer Service Representative at 925-931-5500 or email us at email@example.com if you have any questions
By MailCity of Pleasanton Attention: Utility Billing P.O. Box 101732 Pasadena, CA 91189-1732 (Please note: this is the Payment Processing Center address)
By Phone 925-931-5500 (credit or debit cards only) 24 hours/7 days
Auto PaymentContact the Customer Service staff to set up auto payment with your checking account.
In PersonPublic Works 3333 Busch Rd.
Drop BoxPublic Works 3333 Busch Rd.
City Hall 200 Old Bernal
To learn about the discount programs the City offers to Senior or Low Income households, visit: COP Discounts.docx
If you need assistance in paying your utility bill please click this link to see if you are eligible and apply.
Smart Energy Water System (SEW) Customer Portal
This portal allows you to make your payments online and check your water consumption data! Click the image to go to the portal and register your account!
Smart Energy Water System (SEW) Customer Portal - This portal allows you to make your payments online and check your water consumption data! Click the image to go to the portal and register your account!
Click HERE to learn How to Register your account for the SEW Customer Portal or watch this video:
The City of Pleasanton is pleased to distribute Pleasanton's and Castlewood's Annual Water Quality Report to its customers. The Report provides important information about where your water comes from and the work we perform each day to assure the water delivered to your tap is safe to drink. It also provides data about what is in your drinking water and how water quality tests on your drinking water compare to federal and state drinking water standards. To review the reports, click the attached reports: