Utility Billing
Utility billing includes applicable water, sewer, irrigation and recycled water charges. The City of Pleasanton purchases its water supply from Zone 7 Water Agency. The cost of purchasing water is set by Zone 7 Water Agency and is passed through to City of Pleasanton water customers.
The City also collects fees for sewer services provided by Dublin-San Ramon District (DSRSD) and City of Livermore. Local Pleasanton sewer rate charges are for sewage collection services. Regional DSRSD and City of Livermore sewer rate charges are for sewage treatment services. These rates are set by DSRSD and City of Livermore and are passed through to City of Pleasanton sewer customers.
Please contact a Customer Service Representative at (925) 931-5500 if you have any questions or concerns. Office Hours are 7 a.m. – 4 p.m. We are located at 3333 Busch Rd.
Find out more about the Utilities Division.
Public Works is thrilled to unveil our enhanced customer experience upgrade!
Watch the video to discover how we’re making it easier and more efficient for you to engage with our services
Pay My Bill
Beginning on January 1, 2025, all credit and debit card transactions made to the City of Pleasanton will be charged a 2.5% convenience fee. Payments made by cash, ACH, and checks will not be charged a convenience fee.
PAY-BY-PHONE SYSTEM TEMPORARILY DOWN
The Utility Billing software was upgraded on 12/16/24. We can accept payments online or in person. Unfortunately, our pay-by-phone system is currently down. Thank you for your patience and understanding.
Online and Auto Payment
Paperless Billing
Go Green, Go Digital!
Access your bills anytime, anywhere, and ditch the paper clutter.
Visit the portal to opt in for paperless
Instructions to opt in for Paperless Billing: During the Registration process, choose the preferred option among paper bills or paperless bills by selecting the appropriate radio button. Alternatively, under the Account menu select Account Information. Next to My Home, click the three dots and choose “Edit Bill Type” to adjust your bill preference. Once updated, an auto-generated email will be sent to confirm the changes made to your selection.
Visit the portal to log in or register for an account
You do not need to log in or be registered to use the Pay Bill feature on SEW. You will need your account number, customer number, and phone number registered to the account.
You now have more options to pay online: ACH, Google Pay, Apple Pay, Credit and Debit cards.
You can sign up for Auto Payment and schedule your payment up to 10 days prior to the due date.
Registration Instruction Video
Learn How to Register for an account at the SEW Customer Portal.
If you need further assistance accessing the portals, please contact the Customer Service Center at (925) 931-5500 or contact us.
By Mail
City of Pleasanton
Attention: Utility Billing
P.O. Box 101732
Pasadena, CA 91189-1732
Please note: this is the Payment Processing Center address
By Phone
Payments accepted: Credit or Debit card with Visa or MasterCard logo only
(925) 931-5500, option 1, 24 hours/7 days.
You will need your account number and customer number.
In Person
Payments accepted: Cash, Check, Visa, MasterCard or Discover
Public Works Department
3333 Busch Road
Drop Box
Payments accepted: Check only
Public Works Department
3333 Busch Road
or
City Hall
200 Old Bernal
Start or Stop Services
Please call the Public Works Department at (925) 931-5500 to start or stop your water and sewer services.
There is a $15 service fee to set up an account. New residential customers without any prior water account history with the City of Pleasanton will be subject to a refundable $200 deposit that will be charged on the first bill. The refundable deposit charge for new commercial and irrigation accounts is $300 and multi-family residential customers is $700. The deposit will be applied to your account if it is in good standing for 1 year or if you move out, it will be applied to your final bill and any overage will be refunded to you.
Garbage Services
For questions about Garbage Services, please visit their website, call (925) 846-2042 or visit them in person at 3110 Busch Rd.
The Public Works Department does not process payments for Garbage services.
Recycled Water Program
Providing a drought-proof source of water that can be used for landscape irrigation, instead of drinking water. Saving approximately 450,000,000 gallons of potable water each year!
Pleasanton Water
The City of Pleasanton operates and maintains a water distribution system to deliver water to city residences and businesses, as well as for other uses such as firefighting.
Helpful Resources
How often you are billed?
The City of Pleasanton collects water meter reads approximately every eight (8) weeks to calculate charges for water usage for customer’s bi-monthly water bill. The City is geographically separated into eight (8) sections or billing groups in order to effectively collect reads on a weekly basis. The schedule typically fluctuates between 56 and 63 days. Utility bills include applicable water, sewer, irrigation and recycled water charges.
Turning off water for a repair
How to read your utility bill
How to read your water meter
How to detect water leaks
How to sign up for leak alerts
For notification of suspected leaks on your property, sign up for the customer portal at https://pleasantonwater.smartcmobile.com/portal/ and select “Leak Alert” under the “Settings” tab.
Discounts Available
Currently, the City of Pleasanton offers two discounts to water customers:
- Low Income Discount – 30% discount on Pleasanton charges for those customers currently participating in PG&E’s CARE Program*
*Proof of Enrollment in PG&E CARE Program required (Copy of Bill) - Senior Discount – 20% discount on Pleasanton charges for those customers who are primary account holders and 65 years* of age or older.
*Proof of age required (Driver’s License or ID Card)
Discounts are applied towards the customer’s account from the date that our office is notified of eligibility.
These discounts are applicable for each billing cycle when water consumption does not exceed 30 units. Only one discount can be applied per customer account.
To learn more about the discount programs the City offers to Senior or Low Income households, view our COP Discounts.
Assistance Paying Your Utility Bill
If you need assistance in paying your utility bill, please click this link to see if you are eligible and apply.
Who is the Zone 7 Water Agency?
Zone 7 is a public agency with elected board members that is responsible for supplying treated drinking water to retailers serving approximately 220,000 people in Pleasanton, Livermore, Dublin and, through special agreement with the Dublin San Ramon Services District, to the Dougherty Valley area. They also supply untreated water for irrigation of 3,500 acres, primarily South Livermore Valley vineyards and provide flood protection to all 425 square miles of eastern Alameda County.
Mailing address:
100 North Canyons Parkway, Livermore, CA 94551
General phone number:
(925) 454-5000
Website:
www.zone7water.com
Is there a leak adjustment or credit available to residents?
Review the requirements and if you qualify, please submit the Utility Bill Leak Adjustment Request form to the Customer Service Center.
Current Rates - 2024-2025 Water & Sewer Rate Info
Water & Sewer Rate Archives
- 2024 Rate Notification Inserts Water
- 2024 Rate Notification Inserts SEWER DSRSD
- 2024 Rate Notification Inserts SEWER Livermore
- 2023 Rate Notification Inserts Water
- 2023 DSRSD Sewer Rate Sheet
- 2023 City of Livermore Sewer Rate Sheet
- 2022 Water Rates Notification
- 2022 City of Livermore Sewer Rate Sheet
- 2022 DSRSD Sewer Rate Sheet
- 2021 City of Livermore Sewer Rate Notification
- 2021 DSRSD Wastewater Rate
- 2020 City of Livermore Sewer Rate
- 2020 DSRSD Wastewater Rate Notification
- 2020 Water Rates
Automated Metering Infrastructure (AMI)
The City of Pleasanton uses an Automated Metering Infrastructure (AMI) in most homes or businesses! Here is some background on AMI:
What is AMI? Automated (also known as Advanced) Metering Infrastructure is the latest technology in the evolution of the outdated and inefficient “manual read” technology, which is where a meter reader comes to a house or business and manually reads a water meter.
Specifically, the City of Pleasanton replaced older commercial and residential water meters (which currently account for roughly 80 percent of all meters) with new ones in 2016; Meter Transmission Units (MTUs), which collect water data every hour, were installed at most households and commercial sites. There are 16 Data Collector Units (DCUs) to transmit this data to the cloud-based computer system.
Most importantly, the City of Pleasanton, through its Public Works Department, has a customer web portal, which allows all water users to access their water consumption data from any smart device or computer; allows customers to set notifications via text or email for abnormal usage alerts to help keep customers informed about excess water usage or potential leaks in the system.
Click here to login or register.
If you have any additional questions or concerns, please contact the Customer Service Center at (925) 931-5500.
How does the automated meter system work?
The City uses the Aclara Fixed Network AMI STAR® System, using a wireless fixed network system that has three components:
- Meter Transmission Unit (MTU): This radio unit is connected to each automated water meter and collects the customers meter reading each hour. Every six hours, it sends its information to a Data Collection Unit (DCU)
- Data Collection Unit (DCU): A total of 16 Data Collectors are located throughout the City on City-owned facilities and City-owned poles. The DCUs collect the hourly meter readings from the MTU and transmit the meter readings to the City’s meter reading database.
- City Metering Database: The City’s billing system uses this information to calculate the amount of water used and create bills. The data collected daily in the meter reading database is made available to Customers through the Customer Web Portal.
- Every automated meter in the City collects a meter read every hour which is time stamped. Four times per day, the hourly reads are received by several collecting units throughout the City. The collection units transmit the time stamped meter reading by a secure wireless network to the City’s customer service center meter reading system.
Is the Automated Meter System secure?
The City maintains the confidentiality of our customers’ information in accordance with appropriate privacy policies. Automated meters do not transmit any Personally Identifiable Information. Only the meter serial number and meter read are transmitted.
Do Automated Meters emit dangerous levels of radio frequency?
Automated meters do not emit dangerous levels of RF. In fact, RF emissions from an automated meter fall far below federal limits. The RF exposure a person might encounter from an automated meter in a typical household setting can be of significantly less strength than the RF signals they are exposed to from common electronic devices found within the home, such as cell phones, microwave ovens, baby monitors, Wi-Fi networks and radio and television broadcasts. All equipment operates in compliance with state and federal communication standards.
What are the health impacts of RF and Automated Meters?
Scientific panels and government authorities throughout the world have conducted numerous studies about the effects of RF on human health and found no evidence to suggest that RF emissions from automated meters pose any specific health risk.
Do Automated Meters use radio frequency regulated by the FCC?
Yes. These frequencies are called industrial, scientific and medical (ISM) radio bands. The FCC designates the ISM frequency bands for equipment and appliances that generate and use RF energy. The FCC opened these frequency ranges for wireless communications in 1985 and, since then, experienced a steadily increasing stream of devices occupying the bands.